Corinne by Reverie Corinne by Reverie

Voicemail & transcription

Read it in four seconds

Nobody enjoys working through voicemail. You cannot skim it, you cannot search it, and finding the one message that mattered means playing back the six that did not. Corinne writes them down.

How it works

A message arrives as words, not just audio

When someone leaves a voicemail, Corinne stores the recording encrypted and transcribes it. Both appear in the portal: the text to scan, the audio to play if you want to hear the tone of it.

  • Searchable. Find the message where somebody mentioned an invoice number, without remembering which day it was.
  • Forwardable as text. Paste the transcript into an email to a colleague instead of describing what you heard.
  • Readable in a meeting, quietly, without headphones.
  • Kept as long as you decide. Retention is a setting, and old messages are purged automatically rather than accumulating forever.
A woman at a laptop in an open-plan office reading a voicemail message as text rather than playing the audio.
Reading a message instead of sitting through it.

Voicemail · Sales · ext 200

(817) 555‑0148

Today, 9:14 am · 0:22

“Hi, it’s Sam calling about the quote you sent over on Thursday. We’d like to go ahead, but I’ve got a question about the install date — can you give me a call back on this number? Thanks.”

Transcribed Encrypted at rest

The part that matters

Your customers’ voices stay on our equipment

Hosted voicemail transcription normally means uploading a recording of whoever called you to a third‑party service for processing. Depending on the provider, that recording may be retained, and may be used to improve somebody’s model.

Corinne’s speech recognition runs on hardware Reverie Tech owns and operates, on a connection reachable only from inside the platform itself. The audio does not leave. There is no third‑party transcription vendor in the path, because there is no third party.

For a law firm, a clinic, or anyone whose callers say things they would not want copied elsewhere, that distinction is the whole feature.

On‑premise
Transcription runs on our own hardware
Loopback
The service is not reachable from outside the platform
Encrypted
Messages are encrypted where they are stored
Purged
Automatically, on the retention you set

A detail worth caring about

It will not invent words nobody said

Speech recognition has an unnerving property: it is confident even when there is nothing to hear. Hand most systems thirty seconds of hold music, a dial tone, or a caller who hung up without speaking, and they will return a fluent, plausible sentence. It then sits on a customer’s record, looking exactly like evidence of something nobody said.

Corinne checks whether anyone actually spoke before it writes anything down, and scores its own confidence per phrase. We verified this rather than assuming it: thirty seconds of non‑speech returns an empty transcript and nothing else.

Why be this specific? Because “we have AI transcription” is on every competitor’s page, and the difference between one that admits it heard nothing and one that fabricates is invisible until it puts a sentence in a customer’s mouth.

How you get told

  • In the portal. New messages appear for the extension or the shared box they landed in.
  • By email, with the transcript in the body so you can read it from your phone.
Not yet: the red light on the handset. The message‑waiting lamp on desk phones is deliberately switched off. Lighting it is easy; reliably turning it back off when you have read the message is not, and a lamp that stays lit forever is worse than one that never lights. It stays off until both halves work.

Common questions

How accurate is the transcription?
Good enough to tell you who called and what they wanted, which is what a transcript is for. It is less good with heavy background noise, strong accents it has not met, and technical product names. The audio is always kept next to the text, so you can check anything that reads oddly rather than trusting it.
Can we turn transcription off?
Yes, per company. Some organizations would rather not hold a text copy of what callers say. Voicemail then works as plain audio.
Who can read a voicemail left for someone else?
A message left on a personal extension is that person’s. Shared boxes — a Sales or Support mailbox — are visible to the people you assign. Company administrators can manage mailboxes; every administrative action is recorded in the audit log.
What happens to old messages?
They are purged automatically on the retention period you choose. If you need a message kept beyond that for a dispute or a legal matter, there is a hold that exempts it from the purge.
Is there a PIN to check voicemail from a handset?
No, and that is deliberate. Dialing the voicemail code from your own desk phone opens your own mailbox and refuses every other caller — your phone has already proven who it is. Anyone checking messages from elsewhere uses the portal, which has a real sign‑in. A four‑digit PIN that everybody writes on a sticky note is not security.

See a transcript of your own voice

The quickest way to judge it is to leave us a message and read it back.

Get in touch